Quality Analyst

Experience: 2 - 6 YearsPreferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater NoidaEducation: Any Graduate - Any Specialization, PG - Any PG CourseOther Certification: For QA-English - No certification requiredNo of openings: 4Industry Type: BPORole: Quality AnalystShift: US ShiftsRole OverviewWe are seeking a full-time, on-site Quality Analyst...

Role OverviewWe are seeking a full-time, on-site Quality Analyst to monitor calls.Key Responsibilities:Strong proficiency in both written and spoken English.Ability to monitor calls.Provide feedback and coaching to agents for performance improvement.Offer clear guidance to associates to enhance their performance.Ensure awareness of quality and agent behavior...

Looking for a QULAITY ANALYST AND ASSOCIATE QUALITY MANAGER for DELHI Airport projectCriteria : Quality AnalystYears of experience : 5 to 8 yearsSkills Required: Awareness or Certification of CMMI V 3.0 DEV & SVC, ITIL V4.0 are Mandatory, ISO 9K, and ISO 27K is good to haveCriteria : Associate Quality ManagerYears of experience : 10+ yearsSkills Required:...

Looking for a QULAITY ANALYST AND ASSOCIATE QUALITY MANAGER for DELHI Airport project Criteria : Quality Analyst Years of experience : 5 to 8 years Skills Required: Awareness or Certification of CMMI V 3.0 DEV & SVC, ITIL V4.0 are Mandatory, ISO 9K, and ISO 27K is good to have Criteria : Associate Quality Manager Years of experience : 10+ years Skills...

Job Title: Quality AnalystJob DescriptionThe role of Quality Analyst is to perform Quality Assurance audits or phone calls.Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers.The QA will monitor inbound and outbound call and emails responses...

Key Responsibilities• Monitor live and recorded calls, chats, or emails to evaluate agent performance.• Provide detailed feedback to agents on quality scores and areas of improvement.• Maintain and analyze QA reports to track performance trends.• Conduct quality audits and share regular MIS and dashboards with management.• Collaborate with team...

Job Title: Quality Analyst Experience: 35 Years Location: Okhla phase 1, New Delhi Department: Marketing Employment Type: Full-Time Role Overview; The Quality Analyst will be responsible for monitoring, auditing, and evaluating customer interactions (calls, emails, and other channels) to ensure compliance with quality standards and provide actionable...

Key Responsibilities• Monitor live and recorded calls, chats, or emails to evaluate agent performance.• Provide detailed feedback to agents on quality scores and areas of improvement.• Maintain and analyze QA reports to track performance trends.• Conduct quality audits and share regular MIS and dashboards with management.• Collaborate with team...

Job DescriptionAs anQuality Analyst, you will be responsible for developing and supporting the planning/design/execution of test plans, test scripts. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be...

Quality Analyst (Chat & Voice Audits)Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service RequestsExp-3.5+ Yrs(Relevant in QA)Pkg-7 LPALoc-NoidaNotice period-Upto to 30 DaysSend CV: Required Candidate profileNote:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs