Quality Analyst

6 days ago


Delhi Ghaziabad NCR Noida, India Avantive Solutions Full time

Education: Any Graduate - Any Specialization, PG - Any PG Course

Industry Type: BPO

Role: Quality Analyst

Shift: US Shifts

DESIRED CANDIDATE PROFILE

Should have strong oral & written communication in English language

Ability to monitor calls and provide feedback with coaching advice

Ability to provide clear guidance and direction to the associates for performance improvement.

Should be aware of quality and agent behavioral parameters

Ready to work in 24*7 shifts.

Strong team player, capability to influence the team, manage changes

Should be target oriented

ADDITIONAL REQUIREMENTS

Good knowledge of Ms. Office/Ms. Excel

JOB DESCRIPTION

Auditing for work order accuracy and data integrity

Call monitoring

Call coaching feedback for agent improvement

Call calibrations and evaluations

WORK EXPERIENCE

Preferred to have worked in outbound Sales/ Survey Process and Customer Care

Worked in processes like Dish TV, AT&T, Spectrum and Comcast


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