Quality Analyst
1 week ago
Education: Any Graduate - Any Specialization, PG - Any PG Course
Industry Type: BPO
Role: Quality Analyst
Shift: US Shifts
DESIRED CANDIDATE PROFILE
Should have strong oral & written communication in English language
Ability to monitor calls and provide feedback with coaching advice
Ability to provide clear guidance and direction to the associates for performance improvement.
Should be aware of quality and agent behavioral parameters
Ready to work in 24*7 shifts.
Strong team player, capability to influence the team, manage changes
Should be target oriented
ADDITIONAL REQUIREMENTS
Good knowledge of Ms. Office/Ms. Excel
JOB DESCRIPTION
Auditing for work order accuracy and data integrity
Call monitoring
Call coaching feedback for agent improvement
Call calibrations and evaluations
WORK EXPERIENCE
Preferred to have worked in outbound Sales/ Survey Process and Customer Care
Worked in processes like Dish TV, AT&T, Spectrum and Comcast
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