Quality Analyst

2 days ago

Delhi Ghaziabad NCR Noida, India Avantive Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Experience: 2 - 6 Years

Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida

Education: Any Graduate - Any Specialization, PG - Any PG Course

Other Certification: For QA-English - No certification required

No of openings: 4

Industry Type: BPO

Role: Quality Analyst

Shift: US Shifts

Role Overview

We are seeking a full-time, on-site Quality Analyst to monitor English calls.

Key Responsibilities:

  • Should have strong oral & written communication in English language
  • Should be target oriented
  • Ability to provide clear guidance and direction to the associates for performance improvement.
  • Ability to monitor calls and provide feedback with coaching advice.
  • Should be known to quality parameters.
  • Ready to work in 24*7 shifts.
  • Strong team player, capability to influence the team, manage changes.

Location:

This position is based in Noida (Sector 62).

Additional Requirements:

  • Proficiency in MS Office/MS Excel.

Key Responsibilities:

  • Auditing for accuracy in work orders and data integrity.
  • Monitoring calls.
  • Providing coaching feedback to agents for performance enhancement.
  • Conducting call calibrations and evaluations.

Experience Preferred:

  • Experience in outbound sales, survey processes, and customer care.
  • Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred.

Perks and Benefits:

  • Health insurance coverage.
  • Transportation services (cab for pick-up and drop-off).

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