Quality Analyst

2 days ago

Delhi Ghaziabad NCR Noida, India Ipacesetters Solutions Full time ₹ 6,00,000 - ₹ 10,00,000 per year

Role Overview

We are seeking a full-time, on-site Quality Analyst to monitor calls.

Key Responsibilities:

  • Strong proficiency in both written and spoken English.
  • Ability to monitor calls.
  • Provide feedback and coaching to agents for performance improvement.
  • Offer clear guidance to associates to enhance their performance.
  • Ensure awareness of quality and agent behavior standards.
  • Ability to work in a 24/7 shift environment.
  • Excellent team player with the ability to influence and manage change.
  • Focused on meeting targets.

Location:

This position is based in Noida (Sector 62).

Additional Requirements:

  • Proficiency in MS Office/MS Excel.

Key Responsibilities:

  • Auditing for accuracy in work orders and data integrity.
  • Monitoring calls.
  • Providing coaching feedback to agents for performance enhancement.
  • Conducting call calibrations and evaluations.

Experience Preferred:

  • Experience in outbound sales, survey processes, and customer care.
  • Experience with companies like Dish TV, AT&T, Spectrum, and Comcast is preferred.

Perks and Benefits:

  • Health insurance coverage.
  • Transportation services (cab for pick-up and drop-off).

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