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Call centre Trainer
2 weeks ago
Shriram Value, A captive Unit of Indias largest NBFC
Looking for Sales trainer- Perungudi location.
Languages- Kannada and telugu preferred .
Salary - As per company norms
Please find the Job details below.
- Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
- Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
- Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management.
- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
- Managing team KRA & KPI Organize, Plan and Implement monthly cyclic.
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
- Should be able to work under pressure and ability to manage multiple stakeholders
- Performs all other duties as required.
Job timing- 9.30 to 6.30 pm ( 5 days working and 2 fixed week off )
Attarctive incentives + Many benefits .
Conatc HR- Anaswara