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Call centre Trainer

2 weeks ago


Chennai, Tamil Nadu, India NOVAC Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Shriram Value, A captive Unit of Indias largest NBFC

Looking for Sales trainer- Perungudi location.

Languages- Kannada and telugu preferred .

Salary - As per company norms

Please find the Job details below.

  • Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
  • Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
  • Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management.
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  • Managing team KRA & KPI Organize, Plan and Implement monthly cyclic.
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
  • Should be able to work under pressure and ability to manage multiple stakeholders
  • Performs all other duties as required.

Job timing- 9.30 to 6.30 pm ( 5 days working and 2 fixed week off )

Attarctive incentives + Many benefits .

Conatc HR- Anaswara