Senior Contact Centre Operations Manager

20 hours ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Key Role in a High-Performance Contact Centre

The Call Centre Manager plays a vital role in the success of our high-performance contact centre. This is a leadership position that requires exceptional skills and expertise to drive performance, ensure quality service, and lead a team of experienced professionals.

The ideal candidate will be responsible for leading, coaching, and mentoring a team of Team Leaders and Quality Analysts. They will work closely with other departments to achieve seamless contact centre operations and provide regular reports to management on key performance metrics.

  • Lead and oversee a team of experienced professionals to ensure consistent delivery of high-quality service.
  • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Communicate goals, performance targets, and expectations effectively to team members.
  • Build strong working relationships with other departments to ensure smooth and efficient contact centre operations.
  • Provide detailed performance reports and communicate results to management, offering insights and recommendations for improvement.
Requirements

To succeed in this critical role, the ideal candidate will have:

  • A Bachelor's degree in Business Administration or a related field.
  • Minimum 5 years of experience in a supervisory role, including at least 2 years in a contact centre environment.
  • Proven leadership abilities with the capacity to motivate and inspire a team to achieve goals.
  • Strong communication and interpersonal skills, both verbal and written.
  • Fluency in multiple languages is an asset.
What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. Our contact centre is a dynamic and fast-paced environment that requires adaptability and flexibility.

As a Call Centre Manager, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the success of our organization.

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