Guest Service Associate

1 day ago

Chandapura Bengaluru, India Nambiar Builders Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and responsibilities –

1. Room Cleaning & Upkeep

Clean and service guest rooms, bathrooms, corridors, and public areas.

Make beds, change linens, dust, vacuum, mop, and sanitize.

Replenish amenities such as toiletries, towels, water, coffee, etc.

2. Guest Interaction

Greet guests politely when encountered.

Respond promptly to guest requests (extra towels, pillows, laundry, etc.).

Report guest complaints to supervisors if necessary.

3. Room Checks & Reporting

Inspect rooms for maintenance issues (light bulbs, plumbing, etc.).

Report lost & found items immediately to the supervisor.

Notify the front desk or supervisor when rooms are ready for check-in.

4. Linen & Laundry Duties

Collect and distribute clean linens.

Send soiled linen to laundry.

Ensure proper handling of guest laundry (if part of the role).

5. Inventory & Stocking

Monitor and restock housekeeping carts with necessary supplies.

Inform supervisors about low inventory levels.

6. Safety & Cleanliness Standards

Follow hygiene and safety protocols (PPE, chemicals handling, etc.).

Use cleaning equipment properly and report malfunctions.

7. Cooperation & Teamwork

Coordinate with front office for room status updates (occupied, check-out, VIPs).

Assist fellow housekeeping staff when required.

8. Special Room Preparations

Prepare rooms for VIP guests with special amenities or decorations.

Assist in deep cleaning tasks as scheduled.

Key Skills for GSA Housekeeping

Attention to detail

Time management

Physical stamina

Communication skills

Professional appearance and demeanor

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