
Guest Service Associate
3 days ago
Company Description
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Role Description
This is a full-time, on-site role for a Guest Service Associate located in Bengaluru South. The Guest Service Associate will be responsible for greeting guests, managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, and providing excellent customer service. Additionally, the Guest Service Associate will handle guest complaints, coordinate with other departments to ensure guest satisfaction, and maintain a clean and welcoming front desk area.
Qualifications
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Knowledge of reservation systems and front desk operations
- Ability to multitask and work under pressure
- Proficiency in computer systems, including MS Office
- Experience in the hospitality industry is a plus
- High school diploma or equivalent; a degree in hospitality management or related field is preferred
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