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Customer Support

2 weeks ago

Pune, Maharashtra, India Shashwath Solution Full time US$ 40,000 - US$ 80,000 per year

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility:

* Understands the various computer screens and how to utilize them effectively

* Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

* Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

* Adheres to all company and specific Contact Centre policies and procedures

* Completes any work as assigned by Management

Education and Essential Experience:

* 6 months BPO or Travel experience

* Graduate Undergraduate

* Excellent Written and spoken communication,

* Computer Skills ability/experience using computer applications

* Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)

* Open to work in a voice environment

Interview Rounds:

HR Round

Versant Test Round VNA Round

Operations Round

Key Enablers:

* Strong process orientation

* High energy, High Integrity & Work Ethics

* Strong interpersonal skills & ability to communicate effectively

* Strong problem solving skills.