Patient Experience Executive

4 days ago


Bengaluru, Karnataka, India Fortis Full time

Preferably Female candidate.

  • Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care
  • Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
  • Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
  • Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital
  • Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
  • Prepare, update and circulate list of VIP patients regularly to top management
  • Meet with patients who are scheduled for discharge and record their feedback in the GR Module

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