Patient Concierge

23 hours ago

Bengaluru, Karnataka, India hrpower Full time ₹ 6,00,000 - ₹ 12,00,000 per year
About the company  It is a Bengaluru-based health-tech company that provides end-to-end coordinated care for employees.  It is India's first Health-maintenance organization which aims at providing end-to-end coordinated, personalized, convenient, and affordable care to a client base of over 250 companies like Microsoft, KPMG, Deloitte, Tata, HDFC, etc.  We provide assured care, delivered with empathy.  It aims to be the first Health Maintenance Organization in India.  We are one of the very few technology companies that own infrastructure and have meaningful influence over the delivery of care through partners. We employ over 700 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in India. On top of this, we also have a managed network of hundreds of doctors who can consult across 35+ specialties and can converse in almost all Indian regional languages. Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India. Our operations under the name MUrgency operates the largest on-demand Ambulance network in the country with over 4500 ambulances and counting. Here we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of the cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care. 
The problem we will solve together  The primary healthcare system in India is fragmented and ripe for disruption. Patients and caregivers need timely access, quality of service delivered, patient-centric experience, and assurance of the desired clinical outcomes. By bringing together doctors, paramedics, providers, and emergency services, and working with corporates and the payors - we have an unprecedented opportunity to create a technology-led change in healthcare delivery. As the national health stack gets operational and adopted, we can bring accountability of care, the choice for the patients and caregivers, interoperability for seamless continued care, and transparency using technology as the backbone of this transformation.  We are building the most patient-centric healthcare company in the world. We need great people such as you to help us in achieving this dream 
Patient Concierge
Job Description
  • Position – Executive / Sr. Executive
  • Job Role – Operations (Patient Concierge)
  • Location – Head Office Bangalore.

About the role: It is an operations-based role that involves communication and resolutions with our clients and teams via various mediums. Our services are based on a 24*7 hours format
Roles & Responsibilities:
  • Assisting Clients for Health Screening (Offsite), Vaccination Support (Camp and VVIP Client house visit), Hospital Visit (Admission & Discharge), Reports collection, Medicines Delivery, coordinate cross-functional teams, and communicate with internal and external parties
  • On a daily basis visit report to be updated for overall customer experience
  • Ensuring to have a Hospital Visit when required or emergency purpose either for admission/discharge.
  • Outbound calls to be done to the center 2 day prior to the appointments for confirming the appointment
  • Assisting Corporate Employees/Customers during Vaccination Camp for a smoother process and also getting our Care app downloaded by every assisted employee/customer.
  • Collecting reports from the Center and handing it over to the client when required.
  • Medicine Delivery during emergency purposes.
  • Liaising with vendors (Diagnostic center / Hospitals / Clinic / Multispeciality Hospitals / Pharmacy / Vaccination camp / Ambulance service etc)
  • Customer experience to be captured via feedback or review ratings through Google, Play store & App store applications
  • Follow set policies and procedures when dealing with escalation / concerns or issues
  • Be flexible about your job and assigned task
  • Good with MS Office applications (Excel, PowerPoint, Word)
  • Excellent written and verbal communication skills
  • Adherence to company HR policies
More about the role:
  • Education: Bachelor's degree
  • Required Experience: 2 to 4 years
  • Role: Executive
  • Industry: Healthcare
  • Category: Operations
  • Employment type: Full time


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