Executive-Customer Experience

21 hours ago

Bengaluru, Karnataka, India Motherhood Maternity Hospital Full time ₹ 2,40,000 - ₹ 7,20,000 per year
  • Project Planning and Execution: You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience.
  • Problem-Solving and Decision-Making: Your role involves resolving guest concerns, addressing complaints, and making decisions to ensure guest satisfaction while adhering to hospital policies and procedures.
  • Collaboration with Cross-Functional Teams: You work closely with medical staff, administrative teams, facility management, and external vendors to coordinate guest services and ensure seamless communication across departments.
  • Leadership and Mentorship: As a leader in guest relations, you may mentor junior staff, provide guidance on guest service best practices, and lead by example in delivering exceptional care and support to patients and visitors.
  • Process Improvement and Innovation: You continuously seek opportunities to enhance guest service processes, implement innovative solutions, and contribute to the overall improvement of patient experiences within the hospital.
  • Technical or Customer-Facing Responsibilities: Your tasks may include managing electronic guest feedback systems, utilizing customer relationship management (CRM) software, and ensuring a seamless check-in/check-out process for guests.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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