Customer Experience Executive

10 hours ago


Bengaluru, Karnataka, India cult fit Full time

Customer Feedback & Insights

  • Collect post-usage feedback from customers across all platforms
  • Analyze product experience, comfort, durability, sizing & quality issues
  • Share structured feedback reports with the Quality & Product teams
  • Track feedback trends and support root-cause analysis

Online Ratings & Marketplace Management

  • Monitor and maintain review & rating performance on 3P portals (Amazon, Flipkart, Myntra, etc.)
  • Identify negative reviews & support proactive resolution
  • Drive improvement in average product ratings

Customer Complaints Handling

  • Review and respond to escalated customer complaints
  • Ensure complaint logs are maintained and closed within TAT
  • Maintain detailed record of customer cases and resolutions

Reporting & Coordination

  • Maintain database of feedback, review trends, and complaint logs
  • Share weekly & monthly insights on key issues and quality calls
  • Work closely with Quality, CX, Product & Ops teams for continuous improvement

Key Skills & Competencies :

  • Strong communication & customer handling skills
  • Understanding of e-commerce platforms and product feedback cycles
  • Excel / Google Sheets proficiency
  • Ability to collaborate with cross-functional teams
  • 2+ years in Customer Experience / E-commerce feedback / Quality coordination
  • Experience handling marketplace ratings & reviews
  • Experience in D2C
  • Knowledge of NPS / VOC systems


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