Patient Care Coordinator

2 days ago


Bengaluru, Karnataka, India Archish Fertility & IVF Full time

Company Description:

Archish Fertility & IVF focuses on ethical and scientific practices in the field of infertility. The company's flagship center is a 5000 square feet fertility and wellness clinic located in Bangalore, with presence on Old Airport Road, Sahakar Nagar, HSR Layout, Whitefield, J.P. Nagar and E-City, providing a soothing and calm environment for couples undergoing the IVF process.

JOB DESCRIPTION – ROLES AND RESPONSIBILITIES

  • Greet and assist patients, visitors, and vendors in a warm and professional manner.
  • Manage appointment scheduling, rescheduling, and cancellations both in person and via phone/email.
  • Maintain and update patient records in the system with accuracy and confidentiality.
  • Manage Queue/waiting time efficiently by coordinating with the staff.
  • Handle incoming and outgoing calls, emails, and inquiries efficiently.
  • Coordinate with Patients, doctors, nurses, Marketing team and administrative staff to ensure timely patient service.
  • Follow up on no show event, foreign patients, scans and google reviews.
  • Process billing, payments, and issue receipts as needed
  • Manage front desk inventory, stationery, and cleanliness of the reception area.
  • Manage Patient records, data entry, feedback collection and feedback analysis.
  • Patient engagement – offer refreshments, send wishes on special occasions etc.
  • Updating ARTIS regularly
  • Patient Service quality
  • Any other tasks as assigned.

QUALIFICATION

  • Any Graduate from a recognized university
  • Proved 1-2 years experience as a People relations executive, front desk executive, receptionist, or customer service representative (preferably in the medical field)
  • Computer skills with experience of using MS office (word, excel, PPT, outlook, etc).
  • Excellent verbal and written communication skills
  • Strong organizational, interpersonal, and problem-solving skills
  • Ability to multitask and remain calm in a fast-paced environment
  • Basic understanding of medical terminology and procedures (preferred)
  • Fluent in English and Kannada.
  • Prior experience in medical field is an added advantage.


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