Customer Relationship Executive

13 hours ago

Noida, Uttar Pradesh, India Meena Bazaar Full time ₹ 4,80,000 per year

Location: DLF Mall of India, Noida

Salary: Upto 40k

Experience required: 5+years in Luxury Apparel Store

Female candidates preferred

Key Responsibilities:

  • Manage the in-store CRM system, ensuring accurate customer data collection and updating customer profiles in real-time.
  • Greet and interact with customers to gather feedback and understand their preferences for personalized in-store experiences.
  • Implement in-store customer retention strategies, focusing on enhancing loyalty and repeat business.
  • Collaborate with the marketing team to execute in-store CRM campaigns, such as exclusive offers and loyalty programs.
  • Monitor customer feedback and behavior, providing insights for in-store improvements and service enhancements.
  • Educate store staff on the importance of CRM and how to effectively collect and manage customer data.
  • Assist customers in-store with loyalty program enrollments, rewards redemptions, and CRM-related inquiries.
  • Prepare and analyze CRM reports to track customer satisfaction, retention rates, and engagement levels.

Qualifications:

  • Bachelor's degree in any field.
  • years of experience in customer service, retail, or CRM management.
  • Familiarity with CRM software, retail analytics tools, and customer loyalty programs.
  • Excellent communication and people skills, with the ability to build strong customer relationships.
  • Attention to detail and ability to multitask in a fast-paced retail environment.
  • Strong problem-solving skills and a customer-first mindset.

Why Join Us?

  • Competitive salary and benefits.
  • Employee discounts and access to exclusive in-store offers.
  • Opportunity for growth within a dynamic and customer-focused team.
  • Be part of an innovative retail environment that values customer satisfaction.

Apply

Share your resume on with subject line "Application for CRM - Noida"

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Leave encashment

Application Question(s):

  • Current inhand Salary?
  • Expected salary
  • How soon you can join?

Work Location: In person

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