Customer Relationship Executive
1 day ago
*KATHA RAMA FILMS* .
About Us
Katha Rama Films is a creative production house specializing in films, commercials, music videos,
corporate videos, short-form content, and digital campaigns. We are looking for a talented and passionate
Video Editor to join our in-house team and contribute to creating impactful visual content.
Instagram:
YouTube:
*Job Description*
As a Customer Relationship Executive, you will be responsible for maintaining long-term client relationships, handling customer queries, and ensuring high levels of satisfaction.
*Key Responsibilities'*
Communicate with customers via phone, email, and chat in a professional and timely manner.
Provide accurate and knowledgeable answers regarding products, pricing, and availability.
Maintain and update customer database/records in the CRM system.
Build and maintain strong client relationships to ensure customer satisfaction and retention.
Handle and resolve customer complaints/queries related to brand, e-commerce, or shoots effectively.
*Qualifications & Experience*
Education: Graduate in any discipline.
Experience: 1 – 3 years in customer service / client servicing / sales support.
Strong communication skills (English & Hindi).
Excellent problem-solving ability and customer-centric mindset.
Proficiency in MS Office, CRM tools is an added advantage.
*Job Details*
Training - 3 days (Paid)
Working Days: Tuesday – Sunday (Monday Off)
Shift: Day Shift
Timings: 10:00 AM – 7:00 PM
Salary: ₹15,000 – ₹22,000/month + Incentives (₹1,000 – ₹5,000 based on performance)
Perks & Benefits
Attractive incentive structure based on performance.
Opportunity to work with a creative and growing media company
*Location - C-244, Basement 1, Sector 63, Noida*
Job Type: Full-time
Pay: ₹15, ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
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