Customer Relationship Executive

2 days ago

Noida, Uttar Pradesh, India DAP Automobiles Pvt Ltd Full time

The Customer Relationship Executive (CRE) will be responsible for direct sales and customer engagement for car beautification services such as ceramic coating, PPF, detailing, polishing, interior treatments, and related packages. The role focuses on lead conversion, walk-in handling, and relationship building to drive revenue growth.

Key ResponsibilitiesSales & Business Development

  • Handle walk-in customers and inbound leads for car beautification treatments.
  • Explain and recommend suitable services (ceramic coating, PPF, detailing, etc.) based on customer needs.
  • Achieve monthly and quarterly sales targets.
  • Upsell and cross-sell value-added services and packages.
  • Generate new leads through local outreach, referrals, and follow-ups.

Customer Relationship Management

  • Build and maintain strong customer relationships.
  • Ensure excellent customer experience from enquiry to service delivery.
  • Handle customer queries, objections, and complaints professionally.
  • Maintain accurate customer data and follow-up schedules.

Coordination & Operations Support

  • Coordinate with service technicians and operations teams for smooth execution.
  • Schedule appointments and ensure timely delivery of services.
  • Update CRM / sales tracking systems regularly.

Marketing & Promotion

  • Support in-store promotions and campaigns.
  • Encourage customer reviews, testimonials, and referrals.
  • Assist in showcasing services through demos, before/after explanations, and product knowledge.

Required Skills & Qualifications

  • Graduate / Diploma (any discipline)
  • Strong communication and persuasion skills
  • Passion for automobiles and car care services
  • Basic knowledge of sales techniques and customer handling
  • Comfortable with targets and incentive-based roles
  • Familiarity with CRM tools is an advantage

Preferred Experience

  • Experience in automobile sales, car detailing, accessories, or services
  • Freshers with strong sales attitude are welcome

Key Competencies

  • Customer-focused approach
  • Negotiation and closing skills
  • Relationship management
  • Time management and follow-up discipline
  • Professional appearance and attitude

Compensation & Benefits

  • Fixed salary + attractive incentives
  • Performance-based bonuses
  • Training on car beautification products and techniques
  • Career growth opportunities

Speak with Emplloyee ,

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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