CRM Executive

10 hours ago


Sahibabad, Uttar Pradesh, India Mishita Enterprises Full time ₹ 1,20,000 - ₹ 24,00,000 per year

Job Title: CRM Executive

Department: Customer Relationship Management / Sales Support

Location: Ghaziabad

Company: Mishita Enterprises

Experience Required: 6 months – 1 year

Job Type: Full-time

Job Summary:

We are looking for a motivated and customer-friendly CRM Executive to join our team. The ideal candidate should have 6 months to 1 year of experience in customer handling or sales support and should be able to communicate in basic English with customers over calls, messages, and emails.

Key Responsibilities:

  • Handle customer calls, messages, and emails professionally.
  • Maintain and update customer details in the CRM system.
  • Assist customers with order updates, product details, and follow-ups.
  • Coordinate with internal teams such as sales, logistics, and accounts for smooth order processing.
  • Build and maintain good relationships with customers to ensure satisfaction and repeat business.
  • Follow up with clients for payments, feedback, and service-related queries.
  • Prepare simple daily or weekly customer reports.
  • Support sales and marketing teams during promotional campaigns.

Requirements:

  • Minimum 6 months to 1 year of experience in customer service, CRM, or sales support.
  • Basic communication skills in English and Hindi.
  • Knowledge of MS Excel, WhatsApp Business, and CRM software (training will be provided if needed).
  • Friendly, polite, and customer-focused attitude.
  • Ability to handle multiple calls and tasks efficiently.
  • Punctual, disciplined, and willing to learn new things.

Key Skills:

  • Customer Handling
  • Basic English Communication
  • CRM Data Entry
  • Follow-up & Coordination
  • Teamwork & Time Management

Contact:

Ph

Job Type: Full-time

Pay: ₹10, ₹18,000.00 per month

Work Location: In person



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