Team Lead role

2 weeks ago


Bengaluru, Karnataka, India Cognizant Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Need Immediate Joiners

*Designation:*
Content Writing Expert (TL)

*Business Vertical:*
IOA

*Reporting Manager:*
Team Manager (TM)

Location:
India

Typical Background:
5–10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose
Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities

  • Set and monitor quality goals; lead calibration and sampling.
  • Approve sensitive content and resolve escalations.
  • Publish WBR dashboards and lead RCAs with clear CAPA.

Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience

  • Proven leadership in HR service ops with measurable quality impact.
  • Strong policy interpretation, content governance, and risk control.
  • Executive-ready communication and stakeholder alignment

Minimum Qualifications

  • Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
  • 5–8 years in HR domain with experience reviewing HR content.
  • Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
  • Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
  • Strong focus on quality of work and attention to detail.
  • Excellent written, verbal and presentation communication skills.
  • Exposure to core HR processes , Working knowledge of HR and CMS systems
  • Familiarity with HR systems, case tools, and content platforms.
  • Open to work in 24 * 7 shifts & on call rotation
  • Strong fluency in English and analytical review skills.

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