Team Lead

7 days ago


Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled Team Lead with 6 to 10 years of experience to join our team in the Domestic sector. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

Roles and Responsibility

  • Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
  • Develop and implement effective training programs to enhance team performance and productivity.
  • Analyze customer feedback and provide insights to improve overall customer experience.
  • Collaborate with other teams to resolve complex customer issues and improve process efficiency.
  • Monitor and control attrition rates to ensure team stability and growth.
  • Foster a positive work environment that promotes teamwork and employee development.

Job Requirements

  • Proven experience as a Team Lead or similar role in a BPO/Call Centre setting.
  • Strong knowledge of domestic market trends and customer service best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills with attention to detail.
  • Experience with team management tools and software applications.

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