Team Lead
1 week ago
We are looking for a skilled Team Lead with 6 to 10 years of experience to join our team in the Domestic sector. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.
Roles and Responsibility
- Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Analyze customer feedback and provide insights to improve overall customer experience.
- Collaborate with other teams to resolve complex customer issues and improve process efficiency.
- Monitor and control attrition rates to ensure team stability and growth.
- Foster a positive work environment that promotes teamwork and employee development.
Job Requirements
- Proven experience as a Team Lead or similar role in a BPO/Call Centre setting.
- Strong knowledge of domestic market trends and customer service best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with team management tools and software applications.
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