Team Lead

2 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Bangalore (Work from Office)

Grade: G

Designation: Team Executive

Shift: Night shift

Number of Positions: 2

About the Role:

We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare, specifically in Membership Enrollment. The ideal candidate will have proven experience in managing teams, excellent communication skills, and a deep understanding of the healthcare domain. This is a Team Lead role and requires hands-on leadership experience in enrollment processes.

Key Responsibilities:

  • Lead and manage a team responsible for US healthcare member enrollment activities.
  • Ensure compliance with CMS guidelines and support processes related to Medicare Enrollment(preferred).
  • Monitor team performance and provide regular coaching, feedback, and performance reviews.
  • Prepare and maintain internal and client reports accurately and on time.
  • Coordinate and conduct training sessions for new and existing team members.
  • Act as a liaison between the team and upper management, ensuring seamless communication.
  • Handle team escalations and resolve operational issues efficiently.
  • Ensure adherence to quality, compliance, and productivity standards.

Mandatory Skills:

  • Proven Team Lead experience (on paper).
  • Strong knowledge of the US Healthcare system.
  • Hands-on experience in Membership Enrollment processes.
  • Medicare knowledge can be preferred skill.
  • Willingness to work night shifts

Preferred Skills:

  • Exposure to Medicare processes and guidelines.
  • Familiarity with CMS compliance standards.

Interested Candidates share your CV - /

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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