Customer Care Executive

1 week ago

Navi Mumbai, Maharashtra, India IMPACT Infotech Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Description:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

  • Handle incoming and outgoing customer calls, emails, or chats in a professional manner.
  • Resolve customer queries and complaints efficiently and within the defined timelines.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about products and services and assist customers in using them effectively.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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