Customer Care Executive
1 week ago
Job Description:
We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.
Key Responsibilities:
- Handle incoming and outgoing customer calls, emails, or chats in a professional manner.
- Resolve customer queries and complaints efficiently and within the defined timelines.
- Maintain accurate records of customer interactions and transactions.
- Provide information about products and services and assist customers in using them effectively.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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