US Support Executive
2 weeks ago
Company Description
LMES Academy is an EduTech startup based in Chennai focused on simplifying science and promoting conceptual learning among students. Our vision is to create a natural passion for science and encourage careers in science and technology driven by innovation. We currently organize science workshops for school students under the name 'Big Bang' and have plans for expansion this year.
Role Description
This is a full-time on-site role located in Chennai. The Customer Support Executive will handle day-to-day customer interactions, ensuring customer satisfaction by providing online support and addressing customer service needs. The role also involves offering technical support and maintaining high levels of customer service excellence.
Qualifications
Customer Support, Customer Service, and Customer Satisfaction skills
Online Support and Technical Support skills
Excellent communication and interpersonal skills
Ability to handle customer inquiries professionally and efficiently
Problem-solving skills and a proactive attitude
Experience in the EdTech industry is a plus
Bachelor's degree or equivalent experience in a related field
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