US Calling – Application Support

2 days ago

Chennai, Tamil Nadu, India Rencata Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi,

We are looking for
US Calling – Application Support

Experience - 4+
Years

Location -
Chennai (Work from office)

Job Description:

We are looking for a motivated and experienced professional with a strong background in
Application Support
and
US Calling
to join our growing team in
Chennai
. The ideal candidate should have at least 4 years of experience providing L1/L2 support, excellent communication skills, and the ability to work during US business hours.

Key Responsibilities:

  • Provide
    technical support for applications
    to US-based clients/end users.
  • Handle
    inbound and outbound calls
    to resolve client issues or escalate as required.
  • Perform
    L1/L2 application support
    , including issue diagnosis, troubleshooting, and resolution.
  • Work closely with internal teams and external clients to ensure timely resolution of incidents and service requests.
  • Document issues, troubleshooting steps, and resolutions accurately.
  • Monitor applications, report outages, and coordinate with backend teams when necessary.
  • Maintain
    high customer satisfaction
    by delivering prompt and effective support.

If interested, please share me your resume to

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