US Calling – Application Support
2 days ago
Hi,
We are looking for
US Calling – Application Support
Experience - 4+
Years
Location -
Chennai (Work from office)
Job Description:
We are looking for a motivated and experienced professional with a strong background in
Application Support
and
US Calling
to join our growing team in
Chennai
. The ideal candidate should have at least 4 years of experience providing L1/L2 support, excellent communication skills, and the ability to work during US business hours.
Key Responsibilities:
- Provide
technical support for applications
to US-based clients/end users. - Handle
inbound and outbound calls
to resolve client issues or escalate as required. - Perform
L1/L2 application support
, including issue diagnosis, troubleshooting, and resolution. - Work closely with internal teams and external clients to ensure timely resolution of incidents and service requests.
- Document issues, troubleshooting steps, and resolutions accurately.
- Monitor applications, report outages, and coordinate with backend teams when necessary.
- Maintain
high customer satisfaction
by delivering prompt and effective support.
If interested, please share me your resume to
-
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