Global Airline Customer Support

9 hours ago

Ahmedabad, Gujarat, India Aviation Indeed™️ Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Overview

We are hiring talented professionals for a Global Airline Voice Support role. If you have strong communication skills and hands-on experience with
Amadeus/GDS
, this role offers an excellent career opportunity with a leading international airline process.

Responsibilities:

For Freshers / 1 Year Experience-

  • Must have
    excellent English communication
    .
  • Experience in
    international voice process OR travel industry
    is preferred.
  • Basic understanding of ticketing or GDS is an added advantage.
  • Ability to work in rotational shifts & handle global customers.

For Experienced Candidates-

  • Minimum 2 years of Team Lead/Supervisor experience
    in BPO or Travel Process.
  • Hands-on experience managing KPIs like
    CSAT, AHT, Attrition, Shrinkage & Rostering
    .
  • Ability to coach teams, handle escalations & drive performance.
  • Strong knowledge of airline/ticketing process with
    Amadeus
    working experience.

Key Responsibilities:

  • Handle
    international customer queries
    related to reservations, ticketing, changes, and refunds.
  • Provide
    accurate information
    and deliver exceptional customer experience.
  • Work on
    Amadeus GDS
    for booking, reissues, and related processes.
  • Manage high-volume calls with professionalism and clarity.
  • Support revenue through
    upselling & cross-selling
    airline services.

So, If you're passionate about customer experience and want to build a career with a
global airline
, share your CV today and be part of a world-class team.

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