International Customer Support Executive

19 hours ago

Ahmedabad Gujarat India, Gujarat Septora Infotech LLP Full time

We are hiring for International Voice Process Executive in Ahmedabad, Gujarat for Septora Infotech.About Company:Septora Infotech is a leading travel services provider dedicated to making your travel dreams come true.With over a decade of experience in the industry, we specialize in comprehensive travel solutions that cater to all your needs.From airline bookings and luxury cruise packages to reliable ground transportation, we handle every aspect of your journey with precision and care. Our commitment to excellence has made us a trusted partner for travelers seeking seamless, memorable experiences.Mission & Vision:Mission:To provide exceptional, reliable, and personalized travel services that exceed our clients' expectations. We are committed to making every journey seamless, enjoyable, and memorable through:Delivering superior customer service at every touchpointOffering competitive pricing without compromising qualityBuilding lasting relationships based on trust and reliabilityContinuously innovating our services to meet evolving needsEnsuring safe and secure travel experiences for all clientsVision:To become the most trusted and preferred travel partner globally, recognized for excellence, innovation, and customer satisfaction. We envision:Setting new standards in the travel services industryExpanding our global network to serve more destinationsPioneering sustainable and responsible travel practicesCreating a community of satisfied, loyal travelersLeading through technology and customer-centric innovationExperience: Minimum 1.5 yearsLocation: Ahmedabad, Gujarat (Work from office)We are looking for a confident and service-focused International Voice Process Executive with 1.5 years of experience in handling international calls and delivering an excellent customer experience. The ideal candidate must have an excellent command over English, strong communication skills, and the ability to interact professionally with global clients.Roles & Responsibilities:* Handle inbound and outbound international calls with clarity, accuracy, and professionalism.* Address customer queries, provide product/service information, and ensure customer satisfaction.* Maintain call logs, update customer records, and follow all process and compliance guidelines.* Meet quality, communication, and performance standards set by the team.* Collaborate with team leaders to enhance service delivery and resolve customer concerns effectively.Kindly note we are looking for an immediate joiner.

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