Customer Support Executive

7 hours ago

Ahmedabad, Gujarat, India Profusion Systems Inc. Full time

US Shift Time: 8:00 am CST to 5:00 pm CST

We are looking for a passionate Customer Support Executive to deliver exceptional service and ensure a positive experience for our customers. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

  • Respond to customer inquiries via multiple channels (email, phone, chat) promptly and professionally.
  • Understand customer needs and provide accurate solutions using knowledge base resources.
  • Follow up on unresolved issues, escalate when necessary, and ensure timely resolution.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to improve customer experience.

Required Skills & Qualifications

  • Experience: 2+ years in a customer-facing role within a dynamic organization.
  • Customer Service Skills: Active listening, empathy, problem-solving, and decision-making.
  • Communication: Fluency in English (spoken and written), strong grammar and spelling.
  • Technical Skills: Proficiency in MS Excel, Word, and Outlook.
  • Ability to learn quickly, multitask, and manage time effectively.
  • Initiative to follow up and ensure customer satisfaction.
  • Accuracy in following instructions and processes.

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