Customer Care Support

6 hours ago

Ahmedabad Gujarat India, Gujarat Dharmaj Crop Guard Ltd. Full time

Role - Customer Care Support


Qualification: B.Sc (Agri) / ABM (Agriculture Business Management)

Experience: 1-2 years

Preferred Industry: Agro Chemical / Agriculture Input Industry

Job Location: Ahmedabad, Gujarat


Key Responsibilities:

• Attend incoming calls and manage customer queries from farmers, dealers, and distributors.

• Provide timely solutions and technical support related to products, crops, pest management, and field issues.

• Prepare, review, and manage marketing and technical content as required.

• Assist the Marketing Manager by creating relevant content for social media platforms.

• Manage and update technical content on the company website.

• Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).

• Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.

• Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively.


Skills & Competencies:

• Strong communication skills in English, Gujarati, and Hindi

• Good written communication and documentation ability

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