Business Process Outsourcing

1 day ago

Mumbai, Maharashtra, India Wings Global Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Company Overview

Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.

Job Overview

We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.

Qualifications and Skills

  • Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
  • Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
  • Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
  • Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
  • Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
  • Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
  • Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
  • Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.

Roles and Responsibilities

  • Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
  • Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
  • Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
  • Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
  • Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
  • Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
  • Contribute to the development and execution of strategic communication plans to support process updates and changes.
  • Assist in data analytics activities to derive actionable insights and support business decision-making processes.

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