Outsourced IT Senior Manager

3 days ago

Mumbai, Maharashtra, India EisnerAmper Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

EisnerAmper is seeking a Senior Manager, Outsourced IT to join our Outsourced IT team in our Bangalore office. We are looking for a dynamic leader with strong Desktop, Network, and Cloud technology experience who thrives in a growing environment and excels in providing clients with exceptional services. This role offers tremendous growth opportunities for individuals looking to expand their leadership, strategic decision-making, and client management expertise.

Responsibilities:

  • Leading and overseeing accounting procedures (2+ Group Leaders)

  • Managing and providing strategic oversight to the technical team (3+ Group Leaders)

  • Full oversight and coordination of a team of 20+ members

  • Partnering with the Partners and Directors to assist in key initiatives such as reporting, compliance, and operational improvements

  • Monitoring and improving team utilization and realization metrics, with consistent tracking and reporting

  • Contributing to business development through participation in strategic planning and collaboration with the US senior leadership team

  • Providing leadership and insights in technical team meetings, finance/operations discussions, and business strategy sessions

  • Strengthening the connection between operations, finance, and sales to drive overall business efficiency

  • Managing different team members and vendors to achieve strategic decision-making

  • Supervising and providing remote and onsite support of client computing and networking infrastructures

  • Participating in architecture, design, and implementation of cloud-hosted solutions for customer technologies

  • Researching and identifying technology solutions to software, hardware, and network issues

  • Preparing technical proposals, reports, and presentations

  • Maintaining effective communication with clients and external resources concerning technical issues


Technical Skills:

  • Deep understanding of managed IT services, consulting IT services, and cloud technologies

  • Strong financial acumen with knowledge of revenue generation, billing, and profitability tracking

  • Hands-on experience with sales and CRM tools

  • Proficiency in service ticketing systems and project management tools

  • Experience in project planning, client support, and development

  • Strong knowledge of Microsoft Office 365 applications, security, and maintenance

  • Familiarity with Microsoft server operating systems (Server 2012 R2, 2016, 2019)

  • Understanding of firewalls, routers, wireless networks, and security protocols

  • Certifications such as Security+, Network+, CCNA, CISSP, Microsoft certifications are a plus

  • Experience with virtualization technologies and cloud solutions

  • Ability to communicate technical ideas effectively and present in simple terms

Preferred Qualifications:

  • Experience with a consulting organization

  • Ability to write and present documentation, reports, and proposals

  • Interest in mentoring and developing junior team members

  • Enthusiasm for presenting topics, listening, and learning from discussions

Preferred Location:Mumbai

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