Senior Manager IS OPS

5 hours ago

Mumbai, Maharashtra, India Information Technology Senior Management Forum Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Posted Date

11/25/2025

Description

Job Title: Senior Manager IS OPS

Experience: 10–15 years

Location: Mumbai

Reporting:Director IT Operation and Infrastructure

Role Overview:

We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience.

Key Responsibilities:

  • Operational Excellence:
  • Oversee incident management, service requests, and white-glove support for senior stakeholders.
  • Managing NPS, MTTR, User awareness, Ticket ageing
  • Manage large teams across End User Support, Service Desk, Field Support, and Manufacturing Site Support.
  • Ensure smooth onboarding and offboarding processes.
  • Asset Management:
  • Manage lifecycle of 15,000–20,000 assets including procurement, tracking, and disposal.
  • Implement e-waste processes and ensure asset reconciliation with financial books of accounts.
  • Audit & Compliance:
  • Ensure adherence to internal and external compliance standards.
  • Prepare for and manage audits effectively.
  • Project Management:
  • Lead and deliver IT projects within scope, time, and budget.
  • Drive process improvements and automation initiatives.
  • Budget Management:
  • Forecast and track monthly budgets, monitor planned vs. actuals, and manage LBE (Latest Best Estimate).
  • Reporting & Documentation:
  • Create detailed reports and presentations using Excel and PowerPoint.

  • Knowledge pertaining to Data center management if candidate is having will have more weightage

  • Certifications: ITIL, Six Sigma, ISO, PMP, Prince2, Agile (any combination preferred).

  • Strong command of English (verbal and written).
  • Advanced proficiency in MS Excel and PowerPoint.
  • Onsite experience in managing large enterprise accounts is highly desirable.

Key Skills:

  • Leadership and team management.
  • Incident and service request management.
  • Asset lifecycle and compliance expertise.
  • Budgeting and financial tracking.
  • Excellent communication and stakeholder management.

Type

Full-time

  • Senior Manager

    7 days ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DepartmentMarketing | Content MarketingJob posted onNov 19, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across...

  • Senior Product Manager

    7 days ago

    Mumbai, Maharashtra, India SolarSquare Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Description – Senior Product Manager (Ops & Supply Chain)Location: Mumbai/ Bengaluru | Team: Product | Experience: 4–6 yearsAt SolarSquare, we're building cutting-edge products to streamline operations and supply chainworkflows at scale. We're looking for a Senior Product Manager (SPM) with strong analytical thinking, execution ownership, and...

  • People Ops

    5 days ago

    Mumbai, Maharashtra, India Procedure Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hey thereWe are looking for a curious, enthusiastic, and result-oriented intern to become a vital part of our growingPeopleteam. We are a product development company established in early 2017. Before we dive into the job description, allow us to introduce ourselves.Our team is a mixed bag. Of the smart and the hard workers. Of the organized and slightly...

  • Senior Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Senior Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector.This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements,...

  • Manager - CRM Marketing

    5 days ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sub-DepartmentMarketing | Performance MarketingJob posted onOct 07, 2025Employee TypePermanentExperience range (Years)3 years - 10 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world....

  • Senior Manager HR Operations

    5 days ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Function: Human ResourcesReports to: HR Operations headLead and manage end-to-end HR Operations tech stack (HRIS, payroll platforms, compliance tools, etc.) Drive and execute special projects and initiatives that enhance HR efficiency, automation, and compliance Identify opportunities for process optimization and digitization within HR Ops Collaborate...

  • GAIN - Customer Science -Database Developer

    2 days ago

    Mumbai, Maharashtra, India This is Gain Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Database DeveloperPurpose:Delivery of marketing campaigns and data outputs from client marketing databasesOutcomes:·       All outputs and projects are delivered accurately and on time·       Any investigations conducted are sent to the relevant team with clear reasoning and explanation·       Other teams around the business...

  • GAIN - Customer Science -Database Developer

    2 days ago

    Mumbai, Maharashtra, India This is Gain Ltd Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Job Title: Database DeveloperPurpose: Delivery of marketing campaigns and data outputs from client marketing databasesOutcomes: ·       All outputs and projects are delivered accurately and on time·       Any investigations conducted are sent to the relevant team with clear reasoning and explanation ·       Other teams around the...

  • Manager - Content & Social Media

    7 days ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DepartmentMarketing | Brand MarketingJob posted onOct 28, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the...

  • Business & Strategic Ops Manager

    2 days ago

    Mumbai, Maharashtra, India Snapmint Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About SnapmintSnapmint is India's fastest growing EMI on UPI platform, present in over 2,300+ cities and serving more than 10 million customers. Founded in 2017 by IIT Bombay and ISB alumni, Snapmint is on a mission to unlock affordability for the young mass affluent consumers of India.We invite you join our core team responsible for scaling business and...