Ops Manager- Facility Incharge

Job Title: Ops Manager-Facility Incharge

Location:
Belapur, Navi Mumbai

Department:
Operations – Senior Living / Assisted Living Facility

Reporting To:
General Manager

Role Summary

The Facility Ops Incharge will be responsible for the
overall day-to-day operations of the assisted living facility
, ensuring high standards of resident care, smooth facility management, staff supervision, regulatory compliance, and coordination with clinical, housekeeping, kitchen, and maintenance teams. The role demands strong operational control, people management, and a resident-first mindset.

Key Responsibilities

1. Facility Operations & Administration

• Ensure smooth daily functioning of the facility including accommodation, housekeeping, food services, security, and maintenance.
• Maintain occupancy readiness (rooms, common areas, utilities, safety equipment).
• Oversee inventory management for consumables, medical supplies, and facility assets.
• Ensure proper documentation and records are maintained (resident files, vendor records, audits).

2. Resident Care & Experience

• Act as the primary point of contact for residents and family members for non-clinical concerns.
• Ensure resident comfort, dignity, safety, and adherence to care protocols.
• Handle resident grievances and ensure timely resolution.
• Coordinate admissions, room allotment, transfers, and discharges.

3. Staff Management

• Supervise caregivers, housekeeping, security, kitchen, and support staff.
• Prepare duty rosters, leave planning, and shift allocations.
• Monitor staff performance, discipline, grooming, and behavior.
• Coordinate training and ensure adherence to SOPs.

4. Clinical & Emergency Coordination

• Coordinate with nurses, visiting doctors, physiotherapists, and diagnostic partners.
• Ensure emergency preparedness (ambulance tie-ups, emergency contacts, escalation protocols).
• Ensure proper handover during shifts and accurate incident reporting.
• Support implementation of medical and care SOPs.

5. Vendor & Partner Management

• Coordinate with vendors for food, laundry, biomedical waste, maintenance, pest control, and security.
• Ensure timely service delivery and quality checks.
• Verify bills, track contracts, and escalate issues when required.

6. Compliance & Safety

• Ensure compliance with statutory requirements, fire safety norms, CCTV monitoring, hygiene standards, and internal audits.
• Ensure infection control measures and cleanliness standards are maintained.
• Support inspections and audits as required.

7. Reporting & Communication

• Share daily and weekly operational updates with the management team.
• Report incidents, escalations, and risks proactively.
• Maintain MIS related to occupancy, staffing, complaints, and expenses.

Key Skills & Competencies

• Strong operational and people management skills
• Empathy and sensitivity towards senior citizens
• Ability to handle pressure and emergencies
• Excellent communication and coordination skills
• Problem-solving and decision-making ability
• Basic understanding of healthcare / elder care operations

Qualifications

• Graduate in any discipline (Healthcare / Hospital Administration preferred)
• Certification or experience in healthcare, hospitality, or facility management is an advantag

Experience

• 5–8 years
  of experience in
  assisted living, senior care, hospital operations, or hospitality facility management
• Prior experience managing multi-department teams is essential

Working Conditions

• 6 days working (with rotational weekly off)
• On-call availability for emergencies
• Hands-on, on-site role