Outsourced IT Senior Manager
1 day ago
Job Description
EisnerAmper is seeking a Senior Manager, Outsourced IT to join our Outsourced IT team in our Bangalore office. We are looking for a dynamic leader with strong Desktop, Network, and Cloud technology experience who thrives in a growing environment and excels in providing clients with exceptional services. This role offers tremendous growth opportunities for individuals looking to expand their leadership, strategic decision-making, and client management expertise.
Responsibilities:
- Leading and overseeing accounting procedures (2+ Group Leaders)
- Managing and providing strategic oversight to the technical team (3+ Group Leaders)
- Full oversight and coordination of a team of 20+ members
- Partnering with the Partners and Directors to assist in key initiatives such as reporting, compliance, and operational improvements
- Monitoring and improving team utilization and realization metrics, with consistent tracking and reporting
- Contributing to business development through participation in strategic planning and collaboration with the US senior leadership team
- Providing leadership and insights in technical team meetings, finance/operations discussions, and business strategy sessions
- Strengthening the connection between operations, finance, and sales to drive overall business efficiency
- Managing different team members and vendors to achieve strategic decision-making
- Supervising and providing remote and onsite support of client computing and networking infrastructures
- Participating in architecture, design, and implementation of cloud-hosted solutions for customer technologies
- Researching and identifying technology solutions to software, hardware, and network issues
- Preparing technical proposals, reports, and presentations
- Maintaining effective communication with clients and external resources concerning technical issues
Technical Skills:
- Deep understanding of managed IT services, consulting IT services, and cloud technologies
- Strong financial acumen with knowledge of revenue generation, billing, and profitability tracking
- Hands-on experience with sales and CRM tools
- Proficiency in service ticketing systems and project management tools
- Experience in project planning, client support, and development
- Strong knowledge of Microsoft Office 365 applications, security, and maintenance
- Familiarity with Microsoft server operating systems (Server 2012 R2, 2016, 2019)
- Understanding of firewalls, routers, wireless networks, and security protocols
- Certifications such as Security+, Network+, CCNA, CISSP, Microsoft certifications are a plus
- Experience with virtualization technologies and cloud solutions
- Ability to communicate technical ideas effectively and present in simple terms
Preferred Qualifications:
- Experience with a consulting organization
- Ability to write and present documentation, reports, and proposals
- Interest in mentoring and developing junior team members
- Enthusiasm for presenting topics, listening, and learning from discussions
Preferred Location:
Mumbai
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