State Head

About the team:

Paytm is looking for an enthusiastic and results-driven State Head to expand our presence in the Electronic Data Capture (EDC) and Point-of-Sale (POS) solutions market.

Reporting Matrix: The role will report to the Regional Head and will have a team size of +200 ASMs/executives.

About the Role:

As a State Head for our EDC/POS business, you will be a key driver of our growth in Chandigarh. You will be responsible for building strong relationships with merchants, understanding their payment needs, and providing tailored EDC/POS solutions that help their businesses thrive. This role requires a blend of strategic thinking, hands-on sales execution, and team collaboration.

Key Responsibilities:

1. Leadership & Team Management (The "Coach" & "Motivator"): Identifying and attracting sales talent, especially important in regions with high attrition or rapid expansion. Inspiring, guiding, and empowering a team of sales executives/representatives to achieve their individual and collective targets. Fostering a positive and high-performance sales culture. Developing the skills of individual team members, providing constructive feedback, and helping them overcome challenges.

2. Market Expansion: Identify and develop new business opportunities within your assigned territory, focusing on the acquisition of new merchants for EDC/POS terminals and related payment solutions.

3. Client Relationship Management: Build and maintain strong, long-lasting relationships with merchants, understanding their evolving payment needs and ensuring high levels of customer satisfaction.

4. Sales Target Achievement: Consistently meet and exceed individual and team sales targets for EDC/POS activations, transaction volumes, and revenue generation.

5. Product Expertise: Become a subject matter expert on our full suite of EDC/POS terminals, payment gateways, value-added services, and industry trends.

6. Sales Cycle Management: Manage the entire sales cycle from lead generation, prospecting, qualification, proposal presentation, negotiation, to deal closure.

7. Market Intelligence: Gather market feedback, competitor activities, and industry trends to help refine sales strategies and product offerings.

8. Reporting & Analysis: Provide accurate sales forecasts, activity reports, and market insights to the leadership team.

9. Cross-functional Collaboration: Work closely with product, operations, and customer support teams to ensure seamless merchant onboarding and service delivery.

What We're Looking For:

Experience: 10+ years of progressive sales experience, with a significant portion in EDC/POS sales, payment solutions, banking, FinTech, or merchant acquisition.

Domain Knowledge: Strong understanding of payment ecosystems, card present transactions, different types of POS devices (mPOS, smart POS), payment gateways, and merchant challenges.

Proven Track Record: Demonstrated ability to consistently achieve and exceed sales targets in a competitive market.

Hunter Mentality: Proactive, self-starter with a strong drive for new business acquisition.

Communication & Negotiation: Excellent verbal and written communication, presentation, and negotiation skills.

Relationship Building: Proven ability to build rapport and trust with diverse business owners and decision-makers.

Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify merchant needs and propose effective solutions.

Tech Savvy: Comfortable with CRM tools (e.g., Salesforce, HubSpot), sales reporting, and general business software.

Education: MBA/PGDM degree in Business, Marketing, or a related field (or equivalent practical experience).

Travel: Willingness to travel extensively within the assigned territory.