
Customer Care Professional
7 days ago
During a Typical Day, You'll
- Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
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