Customer Care Executive

1 week ago

Noida, Uttar Pradesh, India iEnergizer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

iEnergizer is a leading Business Process Outsourcing (BPO) provider specializing in customer management solutions. We support and advocate our client's brands by offering comprehensive life-cycle customer support services, from sales and customer care to technical support and back-office services. Our client base includes Fortune 500 companies across diverse industry verticals such as Healthcare, Banking, Financial Services, Insurance, Gaming, Publishing, and Legal. We are a trusted partner, providing high-quality service while lowering operating costs, and fostering a customer-focused, innovative atmosphere.

Role Description

This is a full-time, on-site role located in Noida for a Customer Care Executive. The Customer Care Executive will handle day-to-day tasks that include providing exceptional customer support and ensuring customer satisfaction. Responsibilities include managing customer inquiries, resolving complaints, communicating effectively with customers, and assisting in sales when required. The role demands maintaining high levels of customer service and building positive customer relationships.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Strong Communication skills
  • Ability to work in a fast-paced environment
  • Excellent problem-solving skills and attention to detail
  • Proficiency in using customer service software and tools
  • Previous experience in a BPO or similar environment is advantageous
  • Bachelor's degree in any field is preferred

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