Customer Care Executive

5 days ago

Noida, Uttar Pradesh, India Air Rescuers Worldiwde Pvt Ltd Full time ₹ 1,50,000 - ₹ 1,80,000 per year

We are looking for a dynamic and customer-oriented Female Customer Care Executive to join our team. The role involves handling inbound and outbound calls, resolving customer queries, providing accurate information about products/services, and ensuring customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally.
  • Resolve customer queries, complaints, and issues within defined timelines.
  • Maintain records of customer interactions, feedback, and actions taken.
  • Provide accurate information regarding products, services, and offers.
  • Coordinate with internal teams for issue resolution.
  • Follow-up with customers to ensure satisfaction.
  • Meet daily/weekly/monthly targets for calls, conversions, or satisfaction scores.
  • Ensure compliance with company policies and customer service standards.

Required Skills & Qualifications:

  • Female candidates only.
  • Minimum qualification: 12th Pass / Graduate preferred.
  • Good communication skills in [English/Hindi/Regional language].
  • Ability to handle customers with patience and empathy.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Prior experience in customer service, call center, or telecalling is an advantage.
  • Positive attitude and problem-solving approach.

Job Types: Full-time, Fresher

Pay: From ₹15,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer

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