Follow-Up Executive

3 days ago


Jayanagar Bengaluru Karnataka, India TRAWELMART WORLD TOURS PVT LTD Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Follow-Up Executive / Customer Service Executive – Travel

Location: Bangalore ( Jayanagar )

Department: Customer Service / Operations

Experience: 1-2 years in the tours and travel domain.

Job Overview:

We are looking for a proactive and detail-oriented Follow-Up Executive to join our team. This role requires someone with 1-2 years of experience in the travel industry, who is passionate about customer satisfaction and committed to ensuring a smooth post-booking experience. As part of the Follow-Up Team, you will be responsible for ensuring that clients receive timely communication, have their travel concerns addressed, and are supported throughout their journey, from booking to post-trip.

Key Responsibilities:

  • Client Follow-Up: Reach out to clients after booking to confirm travel details, answer any questions, and ensure that all aspects of their travel arrangements are correct (flights, accommodations, activities).
  • Travel Documentation Review: Ensure clients have received all necessary documents (tickets, itineraries, vouchers) and assist with any discrepancies or updates.
  • Customer Support: Proactively follow up with clients during their travel to address any issues or changes in their plans and provide resolutions in a timely manner.
  • Feedback Collection: After clients return from their trips, reach out to gather feedback on their travel experience to ensure satisfaction and identify areas for improvement.
  • Issue Resolution: Address customer concerns or complaints regarding travel bookings, services, or experiences in a calm, professional manner. Resolve issues promptly or escalate as necessary.
  • Up-Selling and Cross-Selling: Based on client feedback and needs, promote additional services (e.g., travel insurance, upgrades, excursions) that can enhance their travel experience.
  • Coordination with Internal Teams: Collaborate with the sales and operations teams to update clients' needs, communicate any changes, and ensure seamless service delivery.
  • Documentation and Reporting: Maintain accurate follow-up records, update customer information, and track client interactions for future reference and continuous improvement.
  • Database Management: Ensure the CRM database is updated with relevant client follow-up information, feedback, and any customer service interactions.

Qualifications:

  • 1-2 years of experience in customer service, operations, or a similar role within the tours and travel industry.
  • Excellent communication skills, both written and verbal, with a customer-first mindset.
  • Strong organizational and time-management skills with the ability to manage multiple follow-ups at once.
  • Ability to handle customer queries and complaints effectively and professionally.
  • Detail-oriented with a focus on accuracy in travel documentation and customer records.
  • Ability to work independently and in a team setting.
  • Knowledge of travel-related products and services (flights, hotels, tours, etc.).
  • Proficiency in MS Office Suite; familiarity with CRM software and travel booking systems (e.g., Amadeus, Galileo, Sabre) is a plus.

Preferred Skills:

  • Experience in travel sales or customer support is a plus.
  • Familiarity with customer relationship management (CRM) systems.
  • Multilingual abilities are an advantage.
  • Strong interpersonal skills and a friendly, approachable demeanor.

Email -

Job Type: Full-time

Pay: ₹15, ₹25,666.91 per month

Benefits:

  • Food provided
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person


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