Technical Support Specialist

3 days ago

Ahmedabad, Gujarat, India Reliable Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and Responsibilities

This is an excellent position for someone looking to break into the tech field or for an experienced technician looking to join a fast-growing US-based company. As a small business, our top priority is finding the right person, not just another employee. This job is based in our office in Ahmedabad India.

We're seeking a technically minded problem solver to help support our hardware team. As part of the broader technical support team, hardware technicians are responsible for the following:

  • Configure hardware bundles for our retail point-of-sale system
  • Assist customers in diagnosis and troubleshooting defective hardware
  • Conduct warranty repairs and coordinate with manufacturers to assist with warranty claims
  • Program pin pads and other payment devices
  • Support software technicians as they help our customers
  • Create documentation and guides for software and hardware
  • Requires Candidate to work evening and night shifts to cover US-based time zone
  • Requires to be physically present in the office in Nehru Nagar - Ahmedabad
  • Shifts are 10 hours with a 1-hour break for 5 rotating days a week with 2 holidays per week
  • Must speak fluent English

Desired Candidate Profile

  • Basic networking knowledge
  • Comfort with the Windows operating system
  • Ability to dig into new software and hardware and easily pick it up
  • Problem solver who can analyze a situation and quickly move toward resolution
  • Degrees, certifications, and experience are all preferred but not required
  • This is a great position to gain experience in the tech field
  • We're a fast-growing US-based company with a startup mentality
  • We deliver service our customers can brag about
  • Challenging and rewarding work environment

Perks and Benefits

  • Excellent supportive team environment to learn & grow
  • Paid leave days
  • Advancement opportunities
  • Diwali Bonus
  • Great work environment
  • Excellent Pay

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