
Technical Support Specialist
4 days ago
Roles and Responsibilities
This is an excellent position for someone looking to break into the tech field or for an experienced technician looking to join a fast-growing US-based company. As a small business, our top priority is finding the right person, not just another employee. This job is based in our office in Ahmedabad India.
We're seeking a technically minded problem solver to help support our hardware team. As part of the broader technical support team, hardware technicians are responsible for the following:
- Configure hardware bundles for our retail point-of-sale system
- Assist customers in diagnosis and troubleshooting defective hardware
- Conduct warranty repairs and coordinate with manufacturers to assist with warranty claims
- Program pin pads and other payment devices
- Support software technicians as they help our customers
- Create documentation and guides for software and hardware
- Requires Candidate to work evening and night shifts to cover US-based time zone
- Requires to be physically present in the office in Iskon Crossroads - Ahmedabad
- Shifts are 10 hours with a 1-hour break for 5 rotating days a week with 2 holidays per week
- Must speak fluent English
Desired Candidate Profile
- Basic networking knowledge
- Comfort with the Windows operating system
- Ability to dig into new software and hardware and easily pick it up
- Problem solver who can analyze a situation and quickly move toward resolution
- Degrees, certifications, and experience are all preferred but not required
- This is a great position to gain experience in the tech field
- We're a fast-growing US-based company with a startup mentality
- We deliver service our customers can brag about
- Challenging and rewarding work environment
Perks and Benefits
- Excellent supportive team environment to learn & grow
- Paid leave days
- Advancement opportunities
- Diwali Bonus
- Great work environment
- Excellent Pay
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