Customer Support Leader

2 weeks ago

Bengaluru, Karnataka, India Medi Assist Insurance TPA Private Limited Full time ₹ 4,00,000 - ₹ 5,50,000 per year

Overview:

We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction.

Key Responsibilities:

  • Lead, motivate, and manage a team of Non-Voice Customer Support Representatives to achieve performance goals and high levels of customer satisfaction.
  • Oversee daily operations to ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
  • Provide coaching, training, and support to team members to enhance their skills and performance.
  • Monitor and review team performance metrics, identify areas for improvement, and implement action plans to address issues.
  • Handle escalated customer queries and complex issues that require a higher level of expertise.
  • Develop and implement processes and procedures to improve team efficiency and effectiveness.
  • Prepare and deliver regular reports on team performance, customer feedback, and operational issues to senior management.
  • Facilitate team meetings and ensure effective communication of company policies, updates, and initiatives.
  • Collaborate with other departments to resolve cross-functional issues and enhance overall customer experience.
  • Stay updated on industry trends, tools, and technologies to ensure the team remains current and competitive.

Qualifications:

  • Proven experience as a Team Leader or Supervisor in a non-voice customer support environment.
  • Strong leadership and team management skills with the ability to motivate and guide a diverse team.
  • Excellent written and verbal communication skills.
  • Solid understanding of CRM systems, support tools, and best practices in non-voice support.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in data analysis and performance metrics.
  • Flexibility to adapt to changing priorities and business needs.

Preferred Skills:

  • Experience with performance management and training programs.
  • Knowledge of [specific industry or product knowledge relevant to the role].
  • Familiarity with advanced customer support tools and technologies.

Job Type: Full-time

Pay: ₹400, ₹550,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • We are hiring For Team Leader

    1 week ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...

  • Customer Support Team Leader

    1 week ago

    Bengaluru, Karnataka, India Barbeque Nation Hospitality Ltd. Full time ₹ 24,000 - ₹ 48,000 per year

    Job DescriptionThis job is provided by Job descriptionWork From OfficeWe're Hiring Join Our Call Center TeamRoleWe are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:Call Centre TrainerVacancies: 1CTC Range: LPARole Summary: Responsible for...

  • Team Leader Operations-US Voice Process(Customer Support)

    1 day ago

    Bengaluru, Karnataka, India Touch Consultants Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We do have urgent opening for Team Leader Operations - US Voice Process (Customer Support) Role with one of the fortune 500 companies, Captive Unit (US MNC).Before applying, kindly go through the below mentioned details.Profile : Team Leader Operations- US Voice Process (Customer Support)Job Location : BangaloreShift : 24*7 Rotational ShiftsWorking Days : 5...

  • Support Team Leader, India

    1 day ago

    Bengaluru, Karnataka, India AppsFlyer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Bangalore, IndiaDepartment: ProductType: Full-Time, 4 days mandatory WFOAbout AppsFlyerAppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world's top brands to drive impact. Across 25+ offices, we're united by one goal: helping our customers succeed.About The...

  • Director Customer Support

    3 days ago

    Bengaluru, Karnataka, India Zyoin Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role - Director Customer SupportExperience - 15+ YearsLocation - BangaloreIndustry - Fintech, Financial Services PreferredKey Requirements:Looking for a Director – Customer Support with strong focus on strategic leadership and transformation.Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees.Proven ability to...

  • Customer Support Lead

    2 weeks ago

    Bengaluru, Karnataka, India Medi Assist Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Overview:We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction.Key Responsibilities:Lead,...

  • Customer Success Leader

    1 week ago

    Bengaluru, Karnataka, India locus Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job Description Job Title: Customer Success Leader (North America) Location: NA (Full Time)About Locus Battle-tested in 350 deployments across 30 countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestl, and Siam Makro. The platform unifies orders, capacity, and carrier...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Plan The Unplanned Full time ₹ 10,000 - ₹ 1,20,000 per year

    Customer Support & Sales Conversion ExecutivePlan The Unplanned – Bangalore (Hybrid)Are you passionate about travel and love connecting with people?Plan The Unplanned (PTU), one of Bangalore's fastest-growing trekking communities, is looking for a Customer Support & Sales Conversion Executive to join our team. What You'll DoHandle incoming calls,...

  • Leader of Customer Experience

    4 days ago

    Bengaluru, Karnataka, India Licious Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Licious, we are reimagining how India experiences meat and seafood. We're building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity decision-making. As we scale, we're looking for aLeader of CX Design & Strategyto design and deliver delightful experiences across all customer touch points - in app,...

  • We are hiring For Process Trainer For domestic process

    2 weeks ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Designation -Process trainer for domestic process.Job DescriptionScheduling and conducting training sessions on various call center topics to prepare and support new employees.Training experienced employees on new or updated call center procedures to improve their performance.Observing the daily operations of call center employees and identifying any areas...