Support Team Leader, India

2 weeks ago

Bengaluru, Karnataka, India AppsFlyer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location
: Bangalore, India

Department
: Product

Type
: Full-Time, 4 days mandatory WFO

About AppsFlyer
AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world's top brands to drive impact. Across 25+ offices, we're united by one goal: helping our customers succeed.

About The Role
We're hiring a Support Engineer Team Leader who will lead experienced Support Engineers and help scale the Support function in an efficient manner.

This is a high-impact leadership role with a focus on operationalizing efficiency by using automation, Gen AI, dashboards, and debug tools

The ideal candidate combines deep technical expertise, strong customer communication, and a bias for process optimization in fast-paced environments.

What You Will Do
Team Leadership & Strategy

  • Lead and scale a team of ±5 Experienced Support Engineers.
  • Hire, mentor, and coach engineers to deliver high-quality customer support.
  • Drive ownership, accountability, and technical excellence within the team.
  • Collaborate with Support Management in defining team KPIs and lead regular reporting cadences.
  • Build and scale internal workflows using automation, dashboards, GenAI, data-driven tooling.

Customer Impact & Growth

  • Be hands-on with technical cases, and step into critical conversations where necessary
  • Streamline and own the initial triage to root cause analysis, resolution, and stakeholder communication.
  • Drive resolution of complex technical issues across the AppsFlyer platform, collaborating closely with Product, R&D, and Customer Success teams.

What You Have

  • 8–10 years of total experience in Technical Support or Client-Facing Engineering roles (preferred in SAAS B2B / Mar-tech / Ad-tech) , with at least ±4 years in a people management capacity.
  • Strong stakeholder management and a calm, customer-first mindset under pressure.
  • Hands-on proficiency with SQL, REST APIs, Mobile SDKs and related tools that demonstrate deep technical experience
  • Strong understanding of mobile architecture, analytics flows, and common data troubleshooting patterns.

Bonus Points

  • Experience in AdTech, MarTech, or the broader mobile ecosystem.
  • Referred by an AppsFlyer team member
  • Experience leading or building a global team

Why Join Us?
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don't define us—ideas do. You'll thrive in a culture where everyone's input shapes the future.

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