Team Leader- Customer Service, Seller Support

1 day ago

Bengaluru, Karnataka, India Resource Drive Consulting Full time ₹ 5,00,000 - ₹ 7,20,000 per year

Team Leader Customer Service: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service Voice Process is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English.

CTC Upto 5 LPA.

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Team Leader Seller Support : Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As An Team Leader in Seller Support is Mandatory, where managed where managed Supplier Performance, Timely Delivery, Developed & Maintained Relation with supplier, Monitored Performance- Delivery Times & Adherence to Contract Terms, Warehouse Management, Inventory management & Stock Management .

CTC Upto 5.75 LPA

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Team Leader KEY Account Management (E- Commerce)

Lead and manage a team of Key Account Managers (KAMs) handling e-commerce sellers

Monitor and drive team performance to achieve sales, revenue, and growth targets

Analyze seller performance and provide strategic inputs to enhance business outcomes

Coordinate with internal stakeholders to ensure seamless seller support and resolution

Conduct regular reviews, coaching, and training sessions for the team

Maintain team motivation and discipline while ensuring performance benchmarks are met

Manage dashboards, track KPIs, and generate performance reports using Excel.

CTC Upto 7.2 LPA

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***E- Commerce Experience is added Advantage

Also Hiring For Operations Manager Roles for Customer Service & Sales with Relevant Experience.

BPO (Call Center) Experience is Mandatory For All The Mentioned Roles.

Graduation Is Mandatory.

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