Customer Support Team Leader
1 week ago
Job Description
This job is provided by Job description
Work From Office
We're Hiring Join Our Call Center Team
Role
We are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:
- Call Centre Trainer
Vacancies: 1
CTC Range: LPA
Role Summary: Responsible for conducting training programs for new hires and upskilling existing staff. Should have strong communication skills, experience in process training, and knowledge of soft skills development.
- Team Leaders
Vacancies: 3
CTC Range: 3.8 – 4.8 LPA
Role Summary: Supervise a team of call center agents, manage performance, motivate the team, and ensure daily targets and quality standards are met.
- Quality Analysts
Vacancies: 2
CTC Range: 3.8 – 4.8 LPA
Role Summary: Monitor and evaluate call quality, share feedback with agents, and work closely with team leads and trainers to enhance customer service standards.
- MIS Executive
Vacancy: 1
CTC Range: 3.2 – 4.2 LPA
Role Summary: Prepare reports and dashboards for call center operations, analyze trends, maintain call data, and support strategic decision-making with accurate information.
- Call Center Executives (Voice/Non-Voice)
Vacancies: 15
CTC Range: 2.0 – 2.5 LPA
Role Summary: Interact with customers over calls/chats to resolve queries, handle service requests, upsell (if required), and ensure high customer satisfaction.
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