Team Leader

2 days ago

Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

  • Manage and supervise a team of customer service representatives to achieve operational goals.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Analyze customer feedback and provide coaching to improve customer satisfaction.
  • Collaborate with other teams to resolve issues and enhance overall customer experience.
  • Monitor and report on key performance indicators to identify areas for improvement.
  • Foster a culture of continuous learning and development within the team.

Job Requirements

  • Proven experience as a Team Leader or similar role in a customer-facing environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills with attention to detail.
  • Experience with CRM software and teleperformance tools is an asset.
  • Ability to lead and motivate a team to achieve exceptional results.

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