Team Leader

4 hours ago

Bengaluru, Karnataka, India EOSGlobe Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

With over 20 years of experience, EOSGlobe Inc. specializes in transforming complex customer experiences (CX) into seamless results. We help businesses resolve customer issues faster, scale support effortlessly during peak seasons, and reduce costs with AI and automation that feels human. At EOSGlobe, we simplify customer experience management by being a comprehensive partner that covers all aspects of CX without the need for multiple vendors.

Role Description

This is a full-time, on-site role located in Bengaluru for a Team Leader. The Team Leader will be responsible for overseeing day-to-day team operations, ensuring customer issues are resolved promptly, and maintaining high levels of team performance. The role also includes coordinating support during busy seasons, integrating AI and automation tools, and working closely with different departments to enhance overall customer experience.

**Job Title: Team Leader – Insurance Persistency ProcessLocation: Bangalore

Department: Operations / Retention / Persistency

Reports To: Process Manager
Job Summary:**
We are looking for a proactive and experienced Team Leader to manage and drive the insurance persistency process. The ideal candidate will be responsible for monitoring renewal collections, ensuring timely follow-ups, improving customer retention, and guiding the team to achieve business targets

Key Responsibilities:
Lead and manage a team of executives handling insurance persistency and renewals.

Monitor daily renewal follow-ups, premium collections, and customer interactions.

Track and improve monthly persistency ratios to meet organizational targets.

Analyze data to identify lapses, cancellations, and renewal gaps, and drive corrective actions.

Plan and execute retention campaigns and calling strategies to enhance persistency.

Coordinate with internal departments (Sales, Operations, IT, etc.) for process improvements and escalations.

Provide regular performance reports, dashboards, and actionable insights to management.

Conduct team huddles, trainings, and performance reviews to ensure consistent productivity and compliance.

Ensure adherence to regulatory and company guidelines during all customer interactions.

Required Qualifications & Skills:
Graduate in any discipline

Minimum 2 years of experience in insurance operations / persistency / retention process, with at least 1 years in a team-leading role.

Strong understanding of life/general insurance renewal processes and regulatory norms.

Excellent communication, interpersonal, and analytical skills.

Ability to motivate and manage a team towards achieving set targets.

Proficiency in MS Excel, CRM tools, and basic reporting dashboards.

Key Competencies:
Result-oriented and target-driven

Strong people management skills

Problem-solving and process improvement mindset

Attention to detail and data accuracy

Customer-centric approach

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India SLK Synthetics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Team Leader - IT ISThe Team Leader will be responsible for leading the IT team, ensuring the successful completion of projects, and providing technical guidance and support to team members. They will also be involved in resource allocation, performance management, and fostering a collaborative and innovative work environment

  • Team leader

    2 weeks ago

    Bengaluru, Karnataka, India tansi fintech Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

  • Team Leader

    2 days ago

    Bengaluru, Karnataka, India Closing Gap Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title :Team Leader (Voice & Chat Operations)Shift:RotationalLocation: BangaloreExperience:-Minimum 2 to 6 years of experiencein BPO / Customer Support / Operations Management, with at least 1 year in a team leader or supervisory role.About the RoleWe're looking for an experiencedTeam Leaderto manage, mentor, and motivate a team of customer advisors...

  • IT Team Leader

    1 week ago

    Bengaluru, Karnataka, India SolarEdge Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • IT Team Leader

    1 week ago

    Bengaluru, Karnataka, India SolarEdge Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Are you ready to power the future?At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...

  • Team Leader

    5 hours ago

    Bengaluru, Karnataka, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionA team leader will be responsible to deliver operational engagements by leading a team of Analysts and Sr. Analysts providing exceptional client/customer experience in an efficient and effective manner, getting it right first time. The ability to engage and communicate with good people management skills and experience are therefore essential,...

  • Team Leader

    11 hours ago

    Bengaluru, Karnataka, India moggs Estates Full time ₹ 4,44,000 - ₹ 17,36,075 per year

    Designation - Team LeaderLocation - Vasanth Nagar, BangaloreExp - 1 to 2 years as Team LeaderLanguages Known - English and HindiAny GraduatesCandidates should be from the BPO/E-commerce/ or any candidates who have handled the Inbound and Outbound TeamSalary - 37KJob rolesMonitoring daily operations and KPIs (Key Performance Indicators)Coaching team members...

  • Team Leader

    2 days ago

    Bengaluru, Karnataka, India Prerana Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TEAM LEADER - InsuranceLeading automobile dealership for Tata Motors Ltd. looking for a talented professional to join the Motor Insurance Renewal team at Bangalore.You will be responsible for leading and monitoring the renewal team, preparing reports and increasing productivity through targeted plans.Skills and Qualifications:· B.Com/ BBA Graduate with...

  • Team Leader

    1 week ago

    Bengaluru, Karnataka, India Radware Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Team Leader – Software EngineeringAbout UsRadware is revolutionizing cloud-based management and protection solutions as we expand our cloud business footprint.We're seeking a passionate and driven Team Leader to spearhead the development of our next-generation SaaS platforms that will define the future of cloud security.Role OverviewAs Team Leader –...