We are hiring For Process Trainer For domestic process
2 days ago
Designation -Process trainer for domestic process.
Job Description
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Requirements:
- Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO
- Minimum 3 years of overall experience in BPO Industry
- Experience with E-commerce account will be added advantage
- 6 days working (1 day rotational off)
- Graduate from a recognised UGC university
- Candidates should be fluent in English & Hindi communications
- Candidate should have good presentation skills.
Kindly share the resume at
Bala
Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042
Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068
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