Operations Manager

20 hours ago

Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Manager - Operations

Key Responsibilities: 1. Operations Management:
  • Manage and optimize daily operations for our products, ensuring seamless customer experience.
  • Ensure platform and service functionality by coordinating with frontline partners, tech support, and suppliers.
  • Create and enforce SOPs for each service, ensuring consistency in service delivery and addressing any operational issues swiftly.
2. Supplier Relationship & Expansion:
  • Build and maintain strong relationships with suppliers and service partners ensuring their needs are met and any issues are resolved promptly.
  • Identify, engage, and onboard new suppliers to enhance service reach and variety
  • In coordination with supply chain team, negotiate commercial terms with suppliers to secure favourable agreements.
3. Customer and Partner Support:
  • Lead a team to manage queries and escalations, working with suppliers to provide timely solutions.
  • Collaborate with customer service teams to ensure smooth handling of service requests and feedback.
4. Financial & Performance Management:
  • Analyse financial and operational performance metrics for each service, preparing periodic reports for stakeholders.
  • Conduct regular analysis of transaction trends, cost structures, and revenue to support decision-making and strategy.
  • Manage invoices, payments, and contract renewals for assigned services.
5. MIS Reporting & Analytics:


• Prepare and distribute regular MIS reports, highlighting key insights and areas for improvement.


• Track and analyse operational KPIs to ensure service goals are met, identifying areas to optimize service delivery

Experience
  • 6 years of experience in handling operations within the airport /hospitality / travel sector
  • Proven track record in supplier management, contract negotiation, and partnership building.
  • Exposure to digital platform operations, preferably in customer-facing services such as Meet & Greet or Lounge access.
Education Qualification Bachelor's degree in Business Administration, Hospitality Management, or a related field. An MBA is a plus. Skills:
  • Strong technical understanding of digital platforms and customer service operations.
  • Excellent analytical skills, with experience in MIS reporting and performance analysis.
  • Strong negotiation, communication, and interpersonal skills, with an ability to work collaboratively across teams and with external partners.
Experience LevelMid Level

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