Operations Manager

11 hours ago

Ahmedabad, Gujarat, India TeamStar Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Operation Manager

(Duties & Responsibility)

As an Operation Manager, will be responsible for overseeing the operations of outlet within a hospitality establishment. Your main duties will include managing the staff, ensuring customer satisfaction, maintaining the outlet's financial performance, and implementing marketing strategies.

Key Responsibilities

1.Staff Management:

  • Hire, train, and supervise staff members to ensure high levels of customer service and operational efficiency.
  • Create work schedules and assign tasks to optimize productivity and service quality.

2.Customer Service:

  • Ensure exceptional customer experiences by addressing inquiries and resolving complaints promptly.
  • Monitor customer feedback and implement necessary changes to improve service.

3.Financial Oversight:

  • Prepare and manage budgets, track financial performance, and implement cost control measures to enhance profitability.
  • Analyze sales data and develop strategies to meet or exceed sales targets.

4.Inventory Management:

  • Maintain optimal stock levels, manage inventory to prevent shortages or excesses, and coordinate with suppliers for timely deliveries.

5.Operational Standards:

  • Ensure compliance with health and safety regulations, cleanliness standards, and company policies.
  • Develop and enforce operational procedures to maintain quality and efficiency.

6.Marketing and Promotions:

  • Implement marketing strategies to attract customers and increase sales, including organizing special events and promotions.

Experience:

  • Proven experience in a managerial role within the retail or hospitality industry is essential.

Skills:

  • Strong leadership, communication, organizational, and problem-solving skills are crucial for success in this role.
  • Overall, the role of an Outlet Manager is vital for ensuring the smooth operation of the outlet, enhancing customer satisfaction, and driving business success.

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