Operations Manager

1 day ago

Ahmedabad, Gujarat, India Group Landmark Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Operations Manager Job Description

Reports To: General Manager

Overview:

The Operations Manager plays a crucial role in ensuring the smooth functioning of all client-facing operations. This position acts as the key support and driver for Team Leaders and the General Manager, requiring strong leadership, people management, and problem-solving abilities.

General Responsibilities:
  • Lead, motivate, and mentor Team Leaders to foster a collaborative and high-performing work environment.
  • Oversee all client-facing operations, ensuring service quality and timeliness.
  • Manage staffing levels across client teams in coordination with the COO and GM.
  • Support Team Leaders in professional development through the Career Navigator framework.
  • Ensure all team members complete mandatory training and stay updated with current requirements.
Team Management:
  • Ensure timely submission of timesheets and accurate entry of budget hours for all tasks.
  • Manage team capacity and redistribute workloads when needed.
  • Conduct quarterly performance reviews with Team Leaders and ensure they do the same for their teams.
  • Encourage learning through the Navigate Learning Review process.
  • Evaluate the effectiveness of training programs and suggest operational improvements for new and existing employees.
Operations Management:
  • Ensure client deliverables are completed and submitted within deadlines.
  • Oversee statutory lodgments and payments, ensuring approvals and client communication before due dates.
  • Work closely with the General Manager to incorporate review points into monthly client financials.
  • Manage overflow work or temporarily lead teams when a Team Leader is unavailable.
Solution-Oriented Approach:
  • Maintain and update Standard Operating Procedures (SOPs).
  • Keep client-specific manuals current and accessible.
  • Oversee training programs aligned with Career Navigator.
  • Ensure each staff member is assigned a buddy for smooth role handovers and knowledge sharing.
  • Verify that all handovers are properly signed off before any team transition.
Key Skills:
  • Proven leadership and people management skills.
  • Strong communication and coordination abilities.
  • Ability to think strategically and develop practical solutions to operational challenges.
  • Excellent organizational and multitasking skills.
Education & Experience:
  • Qualification: B.Com, M.Com, Inter CA, CA, CMA, or equivalent.
  • Experience: Relevant background in accounting, operations, or team management.

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